Archive for the 'general' Category

Another reason to choose Viaduct…

It’s always lovely to receive positive feedback from our customers - so thank you to the Bruce McLaren Trust for their thoughtful letter! We are glad to have provided you with great service. Nice work Lisa!

bruce-mclaren-trust-letter2

Why does my terminal need to upgrade

Imagine this: You are driving past a billboard selling golf clubs, you wave your smartphone and you’re done. Your computer will order, pay and arrange for shipping in mere seconds. We are not there yet but we will be some time in the future. Payment technology is like any other. It is evolving and converging and as much as sometimes we would like for it to stand still it doesn’t.
Chip cards are an example of our evolving payment environment. We see more of them every day at the till and they are changing the rules. The bottom line is, there may be issues with your current eftpos machine that stop a transaction from being processed correctly. This becomes a problem for everyone and so we need to fix it. If you want cards to work and accept in your eftpos terminal you must comply with the rules set out by EMVco, a 3rd party regulatory body made up of MasterCard, Visa and Europay. They have your best interests at heart because they want to make sure you can process all transactions that come into our country irrespective of what country the card is from and these standards also protect us against fraud.

What is the benefit of upgrading
*Protect future revenue
*Future proofing your technology
*NZ compliance
*A more secure transaction
*If on broadband faster transaction processing times

You can check the compliance date for your terminal on our countdown here.

It is for these reasons that we recommend you lease your eftpos terminal so you are entitled to most upgrades free of charge. If you are not sure whether your terminal needs an upgrade give us a call on 0800 484 238.

Buy Consumables & Support World Vision Haiti

As you may or may not be aware Viaduct continues to give a percentage of our eftpos leasing revenue to charity either directly or through eftpos support.  The staff have decided we should do more for Haiti as the devastation and the issues continue to grow.  We have started a fund with $500 and we will add $5 for every ten rolls of paper we sell till the end of February. So buy your consumables through us and you will be helping World Vision and the great work they are doing.

World Vision is now collecting funds as the international relief organisation mobilises its response to the powerful 7.3 magnitude earthquake in Haiti. Latest reports from World Vision staff in Haiti suggest the capital Port-Au-Prince has been devastated and that the need will be great. World Vision staff member Crystal Penner in Haiti said: “Many people are without shelter and thus water.”

“There are goods prepositioned in various locations across the country,” explained Crystal. “The challenge will be accessing those supplies and providing swift transport of the supplies to those in need, particularly since the airport has been damaged. World Vision Haiti is quite experienced in emergency response. It is a country vulnerable to hurricanes and flooding and so has conducted several responses.”

Haiti Earthquake

SIGN ON!!

logo

To help avoid catastrophic climate change NZ needs to Sign On to a 40 per cent by 2020 emissions reduction target at the UN climate talks in Copenhagen in December.

Climate scientists are saying we only have about 10 years left to rapidly reduce greenhouse emissions before we reach the point of irreparable damage.

Encourage John Key to step up and take responsibility to change what is happening to our planet, before it is too late!

Get behind it! SIGN ON!!

http://www.signon.org.nz

How to get the flu!

Heart Stopper Challenge

One of our staff members chose the wrong week to fund-raise for the Heart Stopper Challenge. In the worst week for weather Sanita jumped in a freezing cold spa to raise money for her netball team and the Heart Foundation. It must of worked for her as he has been selected to represent Wellington at the Nationals.  Congrats from the team at Viaduct.

5 mins in freezing water!

5 mins in freezing water!

A team of 4 or 5 get together, choose a dress theme (the whackier the better) & plunge into an icy pool for 5 minutes.


The Inspiration

Twelve babies are born every week with a heart defect in New Zealand.  For many of these children medical intervention is their only chance of survival.  This year alone, 450 open heart surgeries will be conducted on Kiwi children.  During surgery the child is cooled down in icy slush to slow the heart.  That’s the inspiration for this unique event.

Learn more here

Viaduct Auckland Office

It gives us great pleasure to announce our new Auckland Office. Run by Richard we are located at 8 Normanby Road in Mount Eden.  This new centralised location will allow us to continue to build on our service proposition along with great products including the recently launched Prepaid eftpos.

To contact the Auckland team you can call

0800 JET POS 538767

8 Normanby Road,  Mt Eden,   Auckland,   New Zealand
P.O. Box 105073,   Auckland City , New Zealand
Free: 0800 538 767
T: +64 9 623 3972
F: +64 9 623 3970
View Larger Map

Last day for eftpos version 5.1 deployment

In the latest move to ensure the PAYMARK network is the ready for the influx of visitors for the World Cup and is up-to-date with all the latest security requirements today is the last day for deployment of version 5.1 software.  This applies to all new sites and new installations of the 5.1 terminals. These terminals include the

Keycorp K23 on the paymark network

Verifone OMNI 3750

Cadmus terminals

Ingenico terminals

There are some exceptions to the rule and dispensations can be granted on an individual basis. It is important that you get good advice especially if you are looking at second hand units.  You can check software versions on the Paymark website here.   You can also download this document from PAYMARK. approved-terminals. Give us a call on 0800 484  238 if you have any questions.

Version 5.1 software will be removed from the network in 1st June 2011 although because of the issues with regards to some chipcard acceptance we are looking to upgrade those customers on 5.1 as soon as possible.

Paymark Partner

Viaduct is always worked hard to provide the best payment service we can to our customers and to ensure that when our customers or prospective customers come to us that they get the right advice and the best deal. That is why is is another important step for us that we have signed a partnership agreement with Paymark.  Paymark is the network that carries the majority of eftpos transactions in New Zealand and the majority of the eftpos terminals connect to them. They have some exciting products and we look forward to bringing these to our customers.

Check out more on the partner programme here and details on the types of products that Paymark does here. This is what Paymark has said.

We identified an opportunity to blend together the current relationships and alliances of Paymark and work more seamlessly with organisations.  By collaborating with a core group of trusted entities to provide services and support across the regions to our merchant community, Paymark is ensuring our accredited and authorised partners will know your business intimately and provide products that best suit your particular needs.

Sponsorship Deal

One of the sponsorship deals that the staff decided to support is the life flight trust.  Along with eftpos terminals, we also ensure they have enough staff on hand to collect the all important donations.  The Life Flight provide the following services

If you suffer a medical emergency or are involved in a serious accident the time saved by flying could save your life.

Air rescue and air ambulance service transports people to the care they need to dramatically improve their chances of survival and recovery.

They fly approximately 1,500 people every year and respond to around four emergencies every day. Many New Zealanders owe their lives to this service.

Westpac Rescue Helicopter
Westpac Rescue Helicopter We provide the local Westpac Rescue Helicopter which ensures that rescues can be achieved when people are out tramping, boating or in road accidents. Find out more.

We are proud of our association with this organisation and they recently sent our staff the following letter. So when you lease from Viaduct not only do you get a great deal you know you are supporting some very good causes.

LifeFlight Support

Welcome Back

Welcome back to 2009. Thanks to all the staff who helped keep all our customers up and running through the Christmas period.  Paymark did a great of of keeping everyone informed on eftpos data although the news wasn’t always great.  This makes 2009 a very interesting year.  We have Hypercoms split from Provenco, version six up and running, and more upgrades on the Eftpos New Zealand network all on top of the “credit crunch”

We have our plans in place including some great offers for the market and regional offices so you should see more of the Viaduct logo in Auckland and Christchurch within the next six months.  We also got sign off in the Paymark partner programme. This is great recognition for the work we have done in the market and the approach our staff have to customer service.

We have seen a big increase in the demand for the currency conversion software as the cruise ship season is well and truly upon us.

As always give us a call on 0800 484 238 if you have any questions or want to discuss all things eftpos.

Happy New Year.