It’s always lovely to receive positive feedback from our customers - so thank you to the Bruce McLaren Trust for their thoughtful letter! We are glad to have provided you with great service. Nice work Lisa!

Those of you who bank with BNZ may have received a letter advising you that you will soon be issued with a microchip credit card to further increase your card security.

This may all sound quite technical, but it is infact quite simple. The small metal chip embedded in your credit card holds your cards data very securely. It has information encryption making it harder to copy and counterfeit. Eventually these chips will replace all magnetic stripes on cards, but for now they will have both so you can still use it in terminals that do not yet have the chip technology.

Viaduct have created some handy step-by-step instruction videos explaining how to process a transaction using a new chip credit card. You can view these on our website . Please feel free to call us on 0800 484 238 if you have any queries.

(5pm, Friday 5th Feb)

Dear Customers,

We are experiencing some issues with our Auckland 0800 number  - 0800 JET POS (538 767).

If you need technical assistance, please dial 0800 484 238 to be put through to our on call service technician.

We apologise for any inconvenience this may have caused.

The team at Viaduct