New Zealander’s that use eftpos need to be aware of card skimming after three Canadian’s were arrested in what police say is an international crime syndicate, which secretly modifies eftpos machines in shops to steal customers’ credit card details.

Some tips to avoid this happening to your business:

- Know your staff and give them adequate training. Empower them to question anyone trying to make alterations to your terminal.
- Never allow your eftpos terminal to be maintained or swapped without prior notice from your eftpos provider. If anyone attempts to, take their name and company and call their head office to confirm they actually work there! Ask for ID.
- Record the serial number of your eftpos terminal and PINpad and keep it somewhere secure away from your terminal. Check the serial number matches the terminal weekly.
- If you suspect your terminal has been tampered with, do not process any transactions and contact your eftpos provider immediately.

Viaduct can be contacted on 0800 484 238, 24 hours a day, 7 days a week.

Read more about card skimming here